Last Updated: 2025

Operated by Where Next Ltd (Company No. 14175463)

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Call Ai’d service.

By using Call Ai’d, you agree to these Terms in full.

If you do not agree, you must stop using the service immediately.

2. The Call Ai’d Service (What We Provide)

Call Ai’d provides AI-powered telephone answering and automated order-printing for restaurants and takeaways.

The service includes:

AI call answering

Order capture and confirmation

Menu handling

Multi-language support (plan dependent)

Optional call recording

Direct printing via Raspberry Pi or cloud printing

Menu setup and updates (when provided by you)

Call Ai’d does not guarantee:

100% uptime or availability

Successful printing if your Wi-Fi, power, printer hardware, or cabling fails

Delivery-time accuracy if your business does not provide updated timings

Perfect understanding of every caller, accent, background noise, or scenario

Zero missed orders during third-party outages

Call Ai’d is a best-effort AI service, not a guaranteed telephone system or replacement for a staffed call centre.

3. Business Responsibilities (Your Obligations)

To use Call Ai’d effectively, you must ensure:

Your internet connection is stable

Your Raspberry Pi remains plugged in (power + Ethernet/Wi-Fi)

Your printer has paper, ink (where applicable), and correct cabling

Your shop number is forwarded to the Call Ai’d AI number

Your menu and prices are accurate

You notify us of menu/price changes

You comply with allergen communication requirements

Call Ai’d cannot be held responsible for issues caused by incorrect setup, failing hardware, poor Wi-Fi, power cuts, or outdated menus.

4. Hardware (Raspberry Pi) – Deposit, Usage & Return

If we provide you with a Raspberry Pi device, the following terms apply.

4.1 £80 Refundable Deposit

An £80 refundable deposit is required before hardware is dispatched.

The deposit does NOT go towards subscription fees.

The deposit is refunded only when the Pi is returned in acceptable working condition.

4.2 Return Requirements

If you cancel the service:

You must return the Pi within 14 days

The Pi must be in reasonable working condition

Excessive damage, missing parts, or non-return may result in the deposit being withheld

Where Next Ltd is not responsible for return postage costs unless legally required.

5. Free Trial Terms

If a trial is offered, it begins when:

The Pi is delivered and activated

Or, your AI phone line is activated (if no device required)

During the trial:

You may cancel with no subscription fees

If not cancelled, the service continues automatically

The £80 deposit remains separate, refundable only upon return of the device

Subscription fees begin only after the trial period ends

6. Payments, Billing & Refunds

6.1 Subscription Fees

Subscription fees are billed monthly in advance.

Your plan includes:

Assistant: £30/month • 150 mins included • 16p per extra minute

Supervisor: £45/month • 275 mins included • 15p per extra minute

Manager: £60/month • 350 mins included • 18p per extra minute

You must maintain an active payment method at all times.

6.2 Extra-Minute Charges

Minutes beyond your plan allowance are billed per minute, rounded to the nearest full minute.

6.3 Late or Failed Payments

If payment fails:

Your service may be paused

Calls may revert to your normal number (Backup Mode)

Repeated failures may result in cancellation

6.4 Refund Policy

Subscription fees are non-refundable once billed

Deposit refunds apply only when hardware is returned safely

No refunds are issued for partial months or unused minutes

7. Cancellation & Notice Period

You may cancel at any time with 30 days’ notice.

After cancellation:

Your service remains active during the notice period

You must return the Pi within 14 days

Data associated with your account is deleted after 30 days unless legally required to retain it

8. Data Handling & Privacy

Call Ai’d processes:

Caller phone numbers

Order details

Menu data

Logs of AI interactions

Optional call recordings

Where Next Ltd complies with UK GDPR.

You must ensure your business also complies with GDPR and inform customers that calls may be handled by AI.

See our Privacy Policy for full details.

9. Intellectual Property (IP)

All AI prompts, workflows, scripts, call flows, software, tools, and backend systems are owned by Where Next Ltd.

You may NOT:

Copy or replicate the system

Reverse-engineer our prompts or flows

Resell Call Ai’d

Recreate our service or compete using our IP

You receive a licence to use the service, not ownership.

10. Service Limitations (Important)

Call Ai’d relies on third-party providers including:

Vapi.ai

Make.com

Twilio/Telnyx

Epson Connect

Google Cloud / AWS (where applicable)

Your local Wi-Fi, router, cables, printer, and power

If these external services fail, Call Ai’d may be affected.

We cannot be held responsible for losses caused by external outages or connectivity failures.

11. Liability Limitations

To the fullest extent permitted under UK law:

Call Ai’d is not liable for lost revenue, missed orders, failed prints, downtime, Wi-Fi issues, or operational losses

The service is provided “as is” with no guaranteed uptime

Your exclusive remedy for dissatisfaction is cancellation

Our total liability is limited to one month of subscription fees.

12. Changes to the Service or Terms

We may update:

Pricing

Features

Hardware requirements

Terms & Conditions

Third-party dependencies

You will be notified of major changes by email or on our website.

Continued use of Call Ai’d constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England & Wales.

Any disputes will be handled exclusively by the courts of England & Wales.

14. Contact Information

Where Next Ltd (trading as Call Ai’d)

Registered in England & Wales

📧 contact@callaid.co.uk