Last updated: 2025

Operated by Where Next Ltd (Company No. 14175463)

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Call Ai’d service.

By using Call Ai’d, you agree to these Terms in full.

If you do not agree, you must stop using the service.

2. The Call Ai’d Service (What We Provide)

Call Ai’d provides AI-powered phone answering and automated order-printing for restaurants and takeaways.

The service includes:

AI call answering

Order capture

Menu handling

Direct printing via Raspberry Pi or cloud printing

Multi-language support (depending on plan)

Optional call recording

Call Ai’d does not guarantee:

100% uptime

Perfect printing if the takeaway’s Wi-Fi, power, printer, or cables fail

Delivery-time accuracy if the business does not provide up-to-date information

Perfect understanding of every accent, background noise, or caller behaviour

Call Ai’d is a best-effort service, not a guaranteed telephone system.

3. Business Responsibilities (Your Obligations)

To use Call Ai’d, you must ensure:

Your internet connection is stable

Your Raspberry Pi (if provided) stays plugged in

Your printer has paper, power and correct cabling

Your shop number is correctly forwarded to the AI number

You provide accurate menu information

You update us on price/menu changes

You confirm any allergen or dietary information required

If your setup is incorrect, Call Ai’d cannot be held responsible for issues caused as a result.

4. Hardware (Raspberry Pi) – Deposit, Usage & Return

If we send you a Raspberry Pi device, you must pay a £50 refundable deposit.

4.1 Deposit Rules

If you continue after the trial → the £50 rolls into your first month

If you cancel → you must return the Pi to receive a refund

Pi must be returned in reasonable working condition

4.2 Return Policy

You must return the Pi within 14 days of cancellation

If the Pi is damaged beyond normal use, the deposit may be withheld

5. Trial Terms (5-Day Free Trial)

The free trial begins when the Raspberry Pi is delivered and activated.

Trial includes:

Full access to your selected plan

AI call answering

Menu setup

During the trial:

You may cancel at any time with no fees

If not cancelled, the service automatically continues

The deposit rolls into your first month’s bill

6. Payments, Billing & Refunds

6.1 Subscription Fees

Fees are billed monthly, in advance.

You must have an active payment method.

6.2 Late or Failed Payments

If payment fails:

The service may be paused

Calls may revert to your normal number (Backup Mode)

6.3 Refund Policy

Call Ai’d does not offer refunds for months already used.

Deposit refunds apply only when hardware is returned.

7. Cancellation & Notice Period

You may cancel at any time by giving 30 days’ notice.

Upon cancellation:

Service remains active for 30 days

Pi must be returned

Account data is deleted after 30 days

8. Data Handling & Privacy

Call Ai’d processes:

Caller phone numbers

Order details

Shop menu data

Optional call recordings

We comply with UK GDPR and follow the policies set out in our Privacy Policy.

You must:

Inform your customers that calls may be handled by AI

Ensure your business is GDPR-compliant

9. Intellectual Property (IP)

All AI prompts, workflows, scripts, call flows, and software belong to Where Next Ltd.

You receive a licence to use the service — you do not own it.

You may NOT:

Copy the system

Reverse-engineer prompts

Re-sell Call Ai’d

Recreate our system for commercial use

10. Service Limitations (Important)

Call Ai’d is dependent on third-party services including:

Vapi.ai

Make.com

Twilio/Telnyx

Epson Connect

Local internet & Wi-Fi

If these services have downtime, Call Ai’d may be affected.

Call Ai’d is not liable for any losses caused by external outages.

11. Liability Limitations

To the maximum extent permitted by UK law:

Call Ai’d is not liable for any lost revenue, missed orders, printer issues, Wi-Fi outages, or customer complaints.

Call Ai’d provides the service “as-is” without guaranteed uptime.

Your sole remedy for dissatisfaction is to cancel the service.

Our total liability is limited to one month of subscription fees.

12. Changes to the Service or Terms

We may update our service, features, pricing or Terms at any time.

We will notify you of major changes via email or on our website.

Continued use after updates means you accept the new Terms.

13. Governing Law

These Terms are governed by English law.

Any disputes will be resolved in the courts of England and Wales.

14. Contact Information

Where Next Ltd (trading as Call Ai’d)

📍 Registered in England & Wales

📧 contact@callaid.co.uk